Shipping Policy

At Izna Organic Soap & Candle, every product is handcrafted with care using natural and organic ingredients. We strive to package and deliver your order as quickly and safely as possible.

Please read our Shipping Policy to understand how your orders are processed and delivered.

Order Processing Time

  • Standard Processing: All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.
  • You will receive a notification with tracking details once your order has shipped.
  • Handmade & Small Batch Note: Because our soaps and candles are handcrafted in small batches to ensure quality, processing times may occasionally extend during peak holiday seasons or promotional sales.

Domestic Shipping Rates & Estimated Delivery Times

Shipping charges for your order will be calculated and displayed at checkout based on destination and weight.

Order Tracking & Delivery

Once your order has shipped, you will receive an email containing a tracking number. Please allow 24 to 48 hours for the tracking information to update on the carrier’s portal.

If you have not received your order within 5 days of receiving your shipping confirmation email, please contact us at iznaorganicsoapandcandle.com with your name and order number, and we will look into it for you.

Address Accuracy & Undeliverable Packages

  • Please ensure your shipping address is accurate during checkout. Izna Organic Soap & Candle is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If a package is returned to us due to an invalid address, the customer will be responsible for reshipment costs.

Damaged, Lost, or Stolen Packages

We take great care in packaging glass candle jars and delicate organic soaps securely. However, damage can occasionally occur in transit.

  • Damaged Items: If your order arrives damaged, please email us within 48 hours of delivery atiznaorganicsoapandcandle.com with:Your Order Number Clear photos of the damaged item(s) and original outer packaging.
  • Lost or Stolen Packages: Once a package is marked as "Delivered" by the courier, Izna Organic Soap & Candle is not liable for lost or stolen packages. Please reach out directly to the courier with your tracking number to file a claim.

Questions & Contact Information

If you have any further questions about our shipping procedures, please contact us at:

  • Email: mohdakeel.2009@gmail.com
  • Business Hours: [Monday – Friday, 9:00 AM – 5:00 PM]